Service Design with AI Amidst the abundance of promises and expectations surrounding AI, it's crucial to separate reality from the hype. Step through 5 practical design principles when looking for p

Amidst the abundance of promises and expectations surrounding AI, it's crucial to separate reality from the hype. Step through 5 practical design principles when looking for process automation and leveraging AI. 

Design Principle 1: Ensure AI role is appropriate to where you are in the interaction journey. 

Delay AI involvement in interaction chains until you have sufficient structured and specific information. This will reduce the likelihood of AI producing fictitious responses. Start with AI listening and summarising for you before moving it to an active role.

Let's embark on this journey together, embracing innovation responsibly. Read on in Service Design with AI to learn more.  Service Design with AI (lulu.com)