Books
Service Design with AI
Janelle Pollard
Moving Beyond Hype: A Practical Approach to AI in Service Design
Amidst the abundance of promises and expectations surrounding AI, it's crucial to separate reality from the hype. In navigating through the noise and overlooking flashy sales pitches, I aim to provide you with pragmatic methods for gradually integrating AI into service design. While the capabilities of AI are vast, it's important to exercise caution and adopt a risk-conscious approach. Not everything that is technically feasible is necessarily the right choice. My intention is to motivate you toward impactful service design, guiding you on where to initiate this revolutionary transformation. Let's embark on this journey together, embracing innovation responsibly.
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Working
Janelle Pollard
Working is a wonderful way to support your staff learn many workplace life skills through this thought-provoking journal.
With its range of
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diving into their personal experiences,
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challenges to experiment with new ways of working,
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summaries of pivotal frameworks drawn from many different fields, and
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guided activities for forging new habits to build upon.
It will keep team members engaged to the last page. Instead of another drink bottle in their orientation pack, give them a journal that will unlock work productivity skills for years to come. There are three new concepts we need our teams to master to thrive in our hybrid activity-based workplaces.
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Work out loud – the new way to catch up with the office corridor conversations.
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Co-creating – the real-time co-authoring of artifacts
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Active meetings – where the magic is done in the meetings not after.
These and other life ling skills like how to plan out any task assigned to you, or managing an increasing workload with Focus on it, finish it and fix it time, will set young staff up for success.
Leading
Janelle Pollard
As you step into leadership it can be hard to feel confident. Leading is designed to be your confidant and personal guide to support you through this transition. This thought-provoking journal covers many critical aspects of what leadership entails by stepping through practical activities you can test and learn with your team.
We will cover
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Bonding teams – the forging aspect of bringing a team together and you find your new place within the team.
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Planning for others – the planning responsible and how this differs from managing your personal workload.
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Three-dimensional management – the professional network you will need to expand.
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Team security – the impact you have on team members’ futures.
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Crisis and pivots – technique to handle yourself when things fall apart, fast.
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Leadership brand style – activities to get very clear about the type of leader you desire to be.
These professional skills will help you make conscious decisions about your personal leadership style and equip you for the tough moments in your career.
