Books
Creating an Agentic Workforce Strategy
Janelle Pollard
We are entering a pivotal era - one where artificial intelligence is no longer just a tool, but a collaborator, a cultural force, and a driver of deep organisational transformation. Creating an Agentic Workforce Strategy challenges leaders to move beyond automation and ask a more intentional question: how do we design intelligent systems that scale capability, while amplifying the best of what makes us human? This book has been divided into three parts. The first part looks at an immediate trend happening now, the AI sprawl. We dive into why it is occurring and two frameworks to turn it around. In the second part, we will build up an AI strategy by stepping through the thinking needed to design and create an agentic workforce. We will look at AI strategy from an employee experience, human resources, technology and finally a customer experience perspective to create a holistic strategy. The final part turns inward, examining how AI is reshaping emotional expression, communication norms, and the way we build trust. As machines learn to engage with our feelings, they are beginning to influence our relationships, resilience, and workplace culture. This book is a call to raise the bar high. We shouldn't aim for imitation. We should aim higher toward systems that reflect the best of what we aspire to be, not what we already are. AI should be better than us, not merely like us. AI will be a mirror of what we teach it.
Leading an AI-Driven Workforce
Janelle Pollard
Merging Human Expertise and Intelligent Systems
As AI transforms the workplace, leadership is no longer just about technology—it’s about blending human expertise with AI’s power. Leading an AI-Driven Workforce offers senior leaders a simple, actionable roadmap to embrace this transformation and integrate AI into daily business operations. From AI-driven personal assistants reshaping change management to using AI for more efficient project planning, this book explores practical strategies to implement AI across key areas. It highlights how AI can revolutionize processes, enhance customer service, and streamline business practices with tools like self-correcting documentation and emotionally intelligent systems. AI is more than a tool for efficiency; it’s a game-changer for leaders to reimagine their organizations, improve decision-making, and foster collaboration. The future belongs to those who master the balance between human talent and AI’s capabilities. For senior leaders ready to harness AI, this book provides the insights needed to lead with confidence and shape the future of work.
Service Design with AI
Janelle Pollard
Moving Beyond Hype: A Practical Approach to AI in Service Design
Amidst the abundance of promises and expectations surrounding AI, it's crucial to separate reality from the hype. In navigating through the noise and overlooking flashy sales pitches, I aim to provide you with pragmatic methods for gradually integrating AI into service design. While the capabilities of AI are vast, it's important to exercise caution and adopt a risk-conscious approach. Not everything that is technically feasible is necessarily the right choice. My intention is to motivate you toward impactful service design, guiding you on where to initiate this revolutionary transformation. Let's embark on this journey together, embracing innovation responsibly.
Leading
Janelle Pollard
Working is a wonderful way to support your staff learn many workplace life skills through this thought-provoking journal.
With its range of
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diving into their personal experiences,
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challenges to experiment with new ways of working,
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summaries of pivotal frameworks drawn from many different fields, and
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guided activities for forging new habits to build upon.
It will keep team members engaged to the last page. Instead of another drink bottle in their orientation pack, give them a journal that will unlock work productivity skills for years to come. There are three new concepts we need our teams to master to thrive in our hybrid activity-based workplaces.
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Work out loud – the new way to catch up with the office corridor conversations.
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Co-creating – the real-time co-authoring of artifacts
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Active meetings – where the magic is done in the meetings not after.
These and other life ling skills like how to plan out any task assigned to you, or managing an increasing workload with Focus on it, finish it and fix it time, will set young staff up for success.
Leading
Janelle Pollard
As you step into leadership it can be hard to feel confident. Leading is designed to be your confidant and personal guide to support you through this transition. This thought-provoking journal covers many critical aspects of what leadership entails by stepping through practical activities you can test and learn with your team.
We will cover
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Bonding teams – the forging aspect of bringing a team together and you find your new place within the team.
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Planning for others – the planning responsible and how this differs from managing your personal workload.
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Three-dimensional management – the professional network you will need to expand.
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Team security – the impact you have on team members’ futures.
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Crisis and pivots – technique to handle yourself when things fall apart, fast.
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Leadership brand style – activities to get very clear about the type of leader you desire to be.
These professional skills will help you make conscious decisions about your personal leadership style and equip you for the tough moments in your career.
